Contractor Rights

Your rights and protections on DIBS

DIBS Contractor Rights Statement

As an independent contractor on DIBS, you have significant rights and protections. We are committed to treating all professionals fairly, transparently, and legally.

Below are your key rights. These are not optional benefits—they are your legal entitlements as a contractor working on this platform.

Right to Decline Jobs (No Penalties)

  • You can decline or pass on any job without penalty or impact on your account status
  • Declined jobs do NOT count against you in any way
  • No "acceptance rate" requirement
  • No deactivation or rating hits for declining work
  • Commitments start only when you claim a job and tap "I'm committed" (see your signed agreement)

Fair Payment & No Hidden Fees

  • Your share of each job is shown before you claim it
  • DIBS platform share is the same across all service types
  • The only deductions are the $25 back-out and no-show fees in your signed agreement, listed in your earnings and never taken from tips
  • You know exactly what you'll earn before accepting

Independent Contractor Status

  • You are an independent contractor, not an employee
  • You control your own schedule and work hours
  • You can work on any platform simultaneously
  • You maintain complete control over your business practices
  • DIBS does not provide workers compensation, benefits, or unemployment insurance

Multi-Platform Work Rights

  • You have the explicit right to work on DIBS and competitor platforms at the same time
  • No exclusivity requirements
  • No non-compete clause
  • Customers you meet through DIBS are booked through DIBS (see No Off-Platform Solicitation in your agreement); your other clients are your own business

Dispute & Appeal Rights

  • Strikes and pauses are applied only for the reasons in your signed agreement, and you get an email explaining each one
  • You can appeal any strike or pause in the app; an approved appeal removes the strike and fee and lifts the pause
  • If deactivated, you have the right to appeal within 30 days
  • Appeals include the right to present your side of the story
  • Disputes are resolved fairly by trained administrators
  • You can request escalation to management

Transparency & Communication

  • You have the right to know why a job was cancelled
  • Deactivation comes with written explanation
  • You can access all your data and chat history
  • Clear communication about policies and changes

Your Protected Rights (Summary)

No forced acceptance of jobs
No penalty for declined work
No arbitrary deactivation or pause without cause
Right to appeal any platform decisions
Protection against discrimination
Fair and transparent payment
You see what a job pays before you claim it
Access to all your job data

Frequently Asked Questions

Q: Can I be penalized for declining a job?

A: No. You can decline or pass on any job without any penalty, rating impact, or account consequences. Fees and strikes apply only after you commit to a job and then back out or miss the appointment, as set out in your signed agreement.

Q: Can I work on competitor platforms?

A: Yes, absolutely. You are an independent contractor and can work on any platform simultaneously. There is no exclusivity requirement.

Q: What happens if I'm deactivated?

A: You will receive written notice explaining the reason. You have 30 days to appeal the decision and present your evidence.

Q: Do you take taxes out of my pay?

A: No. You are a 1099 contractor and are responsible for your own taxes. We provide 1099-NEC forms at year-end for your tax filing.

Q: Can I work for DIBS customers directly?

A: Your own clients are yours. Customers you meet through DIBS should be booked through DIBS, as agreed in the No Off-Platform Solicitation section of your Independent Contractor Agreement.

Q: What if I disagree with a decision?

A: Tap "Appeal this" on the strike in your pro dashboard, or contact support@dib-s.com. All appeals are reviewed by a person and you have the right to escalation.

Have a question about your rights?

Email support@dib-s.com with subject line: "Contractor Rights Question"